How Ratings Work

Ratings come from owners, not from us

Every rating you see on Australia Motors — overall, reliability, value and comfort — is the average of scores submitted by owners in their approved reviews. We do not set, weight, or adjust a rating by hand.

What a rating needs before it appears

A model needs at least one approved review before any rating is shown. Below that, the page says plainly: “No verified owner reviews yet. Own this car? Share your experience.” A zero-review model never shows a zero-star rating, because a zero-star rating implies data that does not exist.

How “would buy again” is calculated

Reviewers who choose to answer “would you buy this again?” contribute to a simple percentage: the share of approved reviewers who said yes, out of everyone who answered that question. You will see this written out as a full sentence, for example “Based on 18 approved Australian owner reviews, 83% of contributors said they would buy this model again” — and that sentence is only ever generated when those exact numbers exist in the database at the moment the page is built.

Reading sample size honestly

A rating from three reviews and a rating from three hundred are not equally reliable, even if the average looks similar. We always show the review count next to a rating so you can judge how much weight to give it — see Research Methodology for more on interpreting sample size.

Repair and service cost ranges

Cost ranges shown on a model page are calculated from the low, median and high figures owners have reported for that model, not from published price lists or manufacturer estimates.